Frequently Asked Questions

Everything you need to know about shopping with Boarding Gate.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between specific collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.

Can I track my package once it has shipped?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.

Do you ship internationally?

Yes, Boarding Gate ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination.